About 30 days before departure we mail your pilgrim travel kit, and tracking details are available in your Pilgrim Portal so you can see where your package is at any time. Delivery timing varies depending on your address and the courier’s routing, so don’t worry if it takes a little longer than you expected. Your travel documents don’t depend on the package arriving: your itinerary, hotel details, and flight information are all in the Canterbury mobile app and the Pilgrim Portal. If your departure is close and your kit still hasn’t arrived, contact us at (800) 653-0017 or hello@canterburypilgrimages.com and we’ll look into it.
Still need help?
Call us at (800) 653-0017, Monday through Friday, 9 AM to 5 PM ET, or email hello@canterburypilgrimages.com. If you are traveling and need help outside business hours, call (800) 653-0017 and dial extension 9 to reach our 24/7 emergency travel line.