We send you several emails after you book, including your booking confirmation, a reminder before your final payment is due, and your final travel documents. If one hasn’t arrived, check your junk, spam, and promotions folders first, since email providers sometimes file them there automatically. Adding hello@canterburypilgrimages.com to your contacts helps future emails reach your inbox. It’s also worth knowing that nothing important is only available by email: your booking details, balance, payment history, and travel documents are all in your Pilgrim Portal at any time. If you still can’t find something you were expecting, call us at (800) 653-0017 or email hello@canterburypilgrimages.com and we’ll resend it.