No, your e-ticket isn’t a boarding pass. It confirms your flights, routing, and ticket number, but you still need to check in with the airline yourself. Check in directly with the airline, usually from 24 hours before departure, either on the airline’s website or app, or at the airport when you arrive. You’ll find your e-ticket and flight details in the Canterbury mobile app and the Pilgrim Portal. If anything on your e-ticket looks wrong, particularly the spelling of your name, contact us at (800) 653-0017 or hello@canterburypilgrimages.com before you travel rather than waiting until you’re at the airport.

About 30 days before departure we mail your pilgrim travel kit, and tracking details are available in your Pilgrim Portal so you can see where your package is at any time. Delivery timing varies depending on your address and the courier’s routing, so don’t worry if it takes a little longer than you expected. Your travel documents don’t depend on the package arriving: your itinerary, hotel details, and flight information are all in the Canterbury mobile app and the Pilgrim Portal. If your departure is close and your kit still hasn’t arrived, contact us at (800) 653-0017 or hello@canterburypilgrimages.com and we’ll look into it.

Go to the Pilgrim Portal login page at www.canterburypilgrimages.com/portal and use the forgotten password link, then follow the prompts to set a new one. The reset email can take a few minutes to arrive, so check your junk or spam folder if you don’t see it straight away. One thing to keep in mind: the Pilgrim Portal is a new system, so if you’ve traveled with us before, your old account doesn’t carry over and you’ll need to create a new one rather than reset a password. If you’re still locked out, or you’re not sure which email address your account uses, contact us at (800) 653-0017 or hello@canterburypilgrimages.com and we’ll help.